Terms of Use
Last updated: 5 February 2026
Welcome to Pluq! By using our app, website, trial portal, and WhatsApp Business services, you agree to the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By accessing or using Pluq's services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.
App Store Compliance: If you download our apps from the Apple App Store or Google Play Store, you agree to comply with Apple's App Store Terms of Service or Google Play Terms of Service, as applicable. These Terms are in addition to (not in replacement of) the App Store/Play Store terms.
2. Trial System for Service Providers
Service providers may sign up for a 30-day free trial via the Pluq trial portal before subscribing. The trial includes 1,000 WhatsApp messages; no payment is required at signup. Trial businesses appear in the app with a 'Trial' badge. When the trial expires and is not converted, your business is no longer shown in client listings. You may convert to a full subscription (via In-App Purchase) or request deletion of your trial data.
3. Use of the App
• You agree not to misuse the app or website, including attempting to access data or features you are not authorised to use.
• You must not use Pluq for any unlawful or prohibited purpose.
• You must be at least 18 years old to use Pluq for business purposes.
4. WhatsApp Business Services
Pluq integrates with WhatsApp Business API (via Twilio) to facilitate communication between service providers and customers. By using our WhatsApp Business services, you agree to comply with WhatsApp's Business Policy, including:
• Legitimate Use: You may only use WhatsApp Business to communicate with customers who have initiated contact or consented to receive messages.
• Prohibited Content: You must not send spam, abusive, or fraudulent messages. Prohibited content includes:
- Misleading or deceptive information
- Illegal goods or services
- Content that violates intellectual property rights
- Harassment, threats, or hate speech
- Adult or inappropriate content
• 24-Hour Messaging Window: You may only send promotional or marketing messages within 24 hours of a customer's last message. Outside this window, you must use approved message templates.
• Data Protection: You must handle all WhatsApp communications in accordance with our Privacy Policy and applicable data protection laws.
• Account Security: You are responsible for maintaining the security of your WhatsApp Business account and not sharing access credentials.
• Compliance: Failure to comply with WhatsApp's Business Policy may result in suspension or termination of your access to Pluq's WhatsApp Business services.
Pluq operates in compliance with all applicable regulations and provides a transparent platform for legitimate business communications.
5. Service Provider and Customer Relationship
• Pluq acts as a platform connecting service providers with customers.
• We are not a party to any transactions between service providers and customers.
• Service providers are independent contractors and not employees or agents of Pluq.
• We do not guarantee the quality, safety, or legality of services provided by service providers.
• You are responsible for verifying service provider credentials, qualifications, and suitability for your needs.
6. User Accounts
• You may be required to create an account to access certain features.
• You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
• You must provide accurate and complete information when creating your account.
• You must be at least 18 years old to use Pluq for business purposes.
7. Bookings and Payments
• Bookings made through Pluq are subject to availability and confirmation by the service provider.
• Pluq Billing (Subscriptions & Message Credits): Processed by Apple In-App Purchase.
- Subscription fees are processed through Apple's payment systems.
- Refunds are subject to Apple's refund policies.
• Client Booking Payments: Service providers may use Paystack, PayFast, or a manual payment link for receiving payments from customers for bookings. Pluq facilitates the checkout flow but does not process these payments directly. Payment data is handled by the provider's chosen gateway.
- Payment information is processed securely by the payment provider and not stored by Pluq.
- You agree to comply with the payment processor's terms of service.
• In-App Purchases: If you subscribe through the Apple App Store or Google Play Store:
- Subscription fees are processed through the App Store/Play Store payment systems.
- Refunds are subject to Apple's or Google's refund policies.
- Subscription management is handled through your App Store/Play Store account settings.
• Cancellation and refund policies vary by service provider and are displayed at the time of booking.
• Pluq does not process client booking payments. Disputes about a booking payment are between the client, the provider, and the provider’s payment gateway.
• Refunds: All fees are non-refundable unless otherwise stated or required by law. Refund requests must be submitted within 30 days of the transaction date.
8. Subscription and Fees
• Service providers may be required to pay subscription fees to use Pluq.
• Subscription fees, billing cycles, and payment terms are displayed during signup.
• We reserve the right to change our pricing with 30 days' notice to service providers.
• All fees are non-refundable unless otherwise stated or required by law.
• Subscription Renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date.
• Cancellation: You may cancel your subscription at any time through the app settings or your App Store/Play Store account settings.
9. Content and Data
• All content provided on Pluq is for informational purposes only.
• We strive to ensure accuracy but do not guarantee that all information is complete, current, or error-free.
• Service providers are responsible for the accuracy of their profile information, pricing, and availability.
• Location Data: By using location-based features, you consent to the collection and use of location data as described in our Privacy Policy.
10. Intellectual Property
• All content, trademarks, and data on Pluq are the property of Pluq or its licensors.
• You may not copy, reproduce, or distribute any part of the app or website without our written permission.
• By uploading content to Pluq, you grant us a licence to use, display, and distribute that content on our platform.
11. Prohibited Activities
• You may not use Pluq to harass, abuse, or harm other users.
• You may not impersonate another person or entity.
• You may not engage in fraudulent or deceptive practices.
• You may not reverse engineer, hack, or attempt to gain unauthorised access to Pluq's systems.
• You may not use automated systems (bots, scrapers) to access the platform without permission.
12. Third-Party Services
Pluq integrates with third-party services, including:
• Supabase: Database and cloud storage services
• Twilio: WhatsApp messaging infrastructure
• Google Maps API: Location and routing services
• Google Sign-In: Authentication services
• Meta/WhatsApp: WhatsApp messaging infrastructure
• Payment Processors: Apple In-App Purchase (subscriptions); Paystack, PayFast (client booking payments when configured by providers)
Your use of these services is subject to their respective terms of service and privacy policies. We are not responsible for the actions or policies of these third-party services.
13. Termination
• We reserve the right to suspend or terminate your access to Pluq at any time, without notice, for conduct that we believe violates these Terms.
• You may close your account at any time through the app settings.
• Upon termination, your right to use the platforms will immediately cease, but provisions of these Terms that by their nature should survive termination will survive.
14. Limitation of Liability
• Pluq is provided 'as is' and 'as available' without warranties of any kind.
• To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of Pluq.
• Our liability is limited to the amount you paid to us in the 12 months preceding any claim.
• We do not guarantee uninterrupted, secure, or error-free operation of the platforms.
15. Indemnification
You agree to indemnify and hold harmless Pluq, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of Pluq or violation of these Terms.
16. Dispute Resolution
• Any disputes arising from these Terms or your use of Pluq will be governed by South African law.
• You agree to first attempt to resolve disputes through good faith negotiation with us.
• If a dispute cannot be resolved through negotiation, you agree to submit to the exclusive jurisdiction of the courts of South Africa.
17. Service Availability
• We strive to maintain high availability of our platforms but do not guarantee uninterrupted access.
• We may perform scheduled maintenance with reasonable notice when possible.
• We are not liable for any downtime, service interruptions, or data loss resulting from maintenance, technical issues, or events beyond our control.
18. Changes to Terms
• We may update these Terms of Use from time to time. Changes will be posted on this page with an updated effective date.
• Your continued use of Pluq after changes are posted constitutes acceptance of the revised terms.
• Material changes will be communicated via email or in-app notification when possible.
19. Contact Us
If you have any questions about these Terms, please contact us at:
Email: support@pluq.co.za
We will respond to your enquiry within 48 hours.
Website: www.pluq.co.za